Who we are
When we say ‘we’ or ‘us’ in this policy, we are referring to Elite Hair Online which is managed by John Lee with a business address of 81 Marchlyn Crescent, Ingleby Barwick, Stockton-on-Tees, TS17 5DP.
What we collect
We may collect the following personal information via forms on our website, web-based applications, email, telephone, feedback or when you communicate with us via social media:
- your full name
- other contact information including your email address and telephone number
- generic demographic information
- other information relevant to customer enquiries
- information about any device you have used to access our website (such as your device’s make and model, browser or IP address) and also when and how you used our website.
Personal Information does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve our services, understand and/or analyse usage, demand, and general visitor trends, reports, and databases summarising the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Orders – to process and if required to ship your orders and to inform you about the status of your orders.
- Consumer service – to provide you with consumer service, including responses to your enquiries, complaints and general feedback about our services. Consumer service may be provided through various forms of communication, including via email, letter, telephone and online chat features if available.
- Social features – We may use your personal data from when you interact with third party social networking features such as Facebook Like or Tweeting or sharing with Google+. These features may be integrated on our website including for purposes such as allowing you to share content with friends. If you use these features, we may have the ability to obtain certain personal data about you from your social networking information. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.
- Internal record keeping.
- We may use the information to improve our services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail or via social media. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and from the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any information submitted via a general contact form, call back request or as a general email enquiry is not stored on our server. By continuing to use our website, web-based applications, products and services, you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our website, web-based applications, products and services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks. In the event of any data breach, we will inform you of this within a reasonable and acceptable period of time as required by the GDPR regulations.
Transfers of Personal Information
We do not transfer Personal Information, including in content, to other countries.
How long do we keep your information for?
We will always retain your Personal Information in accordance with law and regulation but never retain your Personal Information in an identifiable format for any longer than is necessary.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these type of cookies on your device.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
By using our website, you agree that we can place these type of cookies on your device.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.
Cookies used on this website
|COOKIE NAME||COOKIE CATEGORY||DESCRIPTION||DURATION|
|PHPSESSID||1||To identify your unique session on the website||Session|
|moove_gdpr_popup||1||Holds details of acceptance of the cookie consent||1 year|
|SESS||1||To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.||Session|
|PYPF||1||Used for PayPal payments||Session|
We also use the following Google Analytics cookies:- _ga, _gat_gtag_UA_, _gid, _glsr_session. These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once on the Website. These cookies have a duration ranging from per session up to 2 years from their setup date.
To keep track of your shopping cart data, WooCommerce makes use of 3 cookies:
The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored in these cookies.
Managing Your Cookie Consent
You can manage your Google cookie preferences for this website by using the options below. For all other cookies, most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however, in doing this, you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.
Links to other websites
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. You may choose to restrict the collection or use of your personal information in the following ways:
- you can also request access to any personal data we hold on you, request any data rectification or have the right to be forgotten and request data to be removed again by contacting us using the form on our contact us page.
This policy is effective from 13th May 2019.